Can I travel with a wheelchair or mobility scooter?

We welcome passengers travelling with wheelchairs or mobility scooters and other passengers with special assistance needs, although we have some restrictions.

  • Passengers must be able to stand unaided when boarding and disembarking the bus.
  • Passengers who require somebody to lift them on and off the bus must arrange for this assistance at pick up and drop off points.
  • For health and safety reasons, drivers are not permitted to participate in carrying of passengers. 

If your wheelchair or mobility scooter can be collapsed down to fit within our Checked Luggage conditions it can be counted towards your Checked Luggage entitlement.

Please refer to our Checked Luggage terms and conditions for more information, or email us at

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