I'm having trouble booking online. What do I do? October 13, 2015 02:26 If something's not working, check our troubleshooting guide here and make sure your web browser is supported. Still stuck? Send us feedback and let us know what's not working for you, and we'll give you a hand. Related articles I can't log into the app because it says my account isn't active. What do I do? How do I book InterCity SLEEPER? Do you sell day tours? Where is your Manukau bus stop? I haven't received my booking confirmation email.