To change or cancel a booking, log in to our website. You'll need the following information to log in:
- If you're an InterCity account holder: your account number and password*
- If you have a FlexiPass or TravelPass: your booking reference and access code
- All other bookings: your booking reference (reservation number) and the email address used to make the booking
Alternatively, you can call our national contact centre or email us at firstname.lastname@example.org with your request and booking reference. Please note that a $6.50 fee applies for cancellations made via our contact centre.
Take a look at our guide about how to change or cancel a booking here. Fare-type terms apply.
If you book a Flexible fare you can get a full refund if you cancel your trip more than two hours before departure. Refunds must be claimed within 31 days of the date of cancellation.
*If you've forgotten your password, you can reset it here.