How do I change or cancel my booking?

To change or cancel a booking, log in to Manage My Trip. You'll need the following information to log in:

  • If you're a Rewards member: your Rewards number and password*
  • If you have a FlexiPass or TravelPass: your booking reference and access code
  • All other bookings: your booking reference (reservation number) and the email address used to make the booking

Alternatively, you can call our national contact centre or email us at with your request and booking reference. Please note that a $5 fee applies for cancellations made via our contact centre.

Take a look at our guide about how to change or cancel a booking here. Fare type terms apply. 

If you book a Flexible fare you can get a full refund if you cancel your trip more than two hours before departure. Refunds must be claimed within 31 days of the date of cancellation.

*If you've forgotten your Rewards password, you can reset it here.


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