To change or cancel a booking, log in to Manage My Trip. You'll need the following information to log in:
- If you're a Rewards member: your Rewards number and password*
- If you have a FlexiPass or TravelPass: your booking reference and access code
- All other bookings: your booking reference (reservation number) and the email address used to make the booking
Alternatively, you can call our national contact centre or email us at reservations@intercity.co.nz with your request and booking reference. Please note that a $5 fee applies for cancellations made via our contact centre.
Take a look at our guide about how to change or cancel a booking here. Fare type terms apply.
If you book a Flexible fare you can get a full refund if you cancel your trip more than two hours before departure. Refunds must be claimed within 31 days of the date of cancellation.
*If you've forgotten your Rewards password, you can reset it here.
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