How do I change or cancel my booking?

To change or cancel a booking, log in to Manage My Trip. You'll need the following information to log in:

  • If you're a Rewards member: your Rewards number and password*
  • If you have a FlexiPass or TravelPass: your booking reference and access code
  • All other bookings: your booking reference (reservation number) and the email address used to make the booking

Alternatively, you can call our national contact centre or email us at reservations@intercity.co.nz with your request and booking reference. Please note that a $5 fee applies for cancellations made via our contact centre.

Take a look at our guide about how to change or cancel a booking here. Fare type terms apply. 

If you book a Flexible fare you can get a full refund if you cancel your trip more than two hours before departure. Refunds must be claimed within 31 days of the date of cancellation.

*If you've forgotten your Rewards password, you can reset it here.

 

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