We welcome passengers who need special assistance and will do our best to help you however we can.
As our drivers travel alone, there are some limitations around the level of assistance we are able to provide. Passengers need to be able to stand unaided when boarding and disembarking the coach.
Please contact us before travel if your sight is impaired so that we can let the driver know. Discounted travel is also available for RNZFB members by calling our National Contact Centre.
Certified service dogs are permitted to travel on all InterCity services when they are accompanying and assisting a person with a disability, under the following conditions:
- The dog must wear an identification tag with the owner's name, address and telephone number
- If asked, you must be able to provide proof that the dog is a certified service dog from an organisation recognised by the NZ Dog Control Act
- The dog must be controlled by a choker chain at all times
- During the journey your dog must be restrained by threading their lead through the seat belt or around the seat bar located under the seat
Please prepare the dog for the journey by exercising and limiting its fluid intake for several hours before boarding the bus.