I forgot my booking reference. What do I do?

You need your booking reference to board your bus (and to log in to the site to make changes to your booking), so it's a good idea to make a note of it.

When you book online you'll receive a booking confirmation email that has this information. You can print out the document in this email if you like, but it's not needed to board the bus. If you book over the phone or don't have an email address, make sure you write your booking reference down.

If you can't find the email or if you've forgotten your booking reference, just get in touch and we can help.

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