I can't log into the app because it says my account isn't active. What do I do? August 01, 2023 01:07 Updated If you see a message saying your InterCity account isn't active or has been deactivated, please contact us and a member of our reservations team will activate your account for you. Related articles How do I log into the app? Why can't I see my booking in the app? Can I use the app if I have a FlexiPass or TravelPass? My usual account number no longer works. What happened? How do I book travel with the app?