I can't log into the app because it says my account isn't active. What do I do? October 15, 2019 19:19 Updated If you see a message saying your Rewards account isn't active or has been deactivated, please contact us and a member of our reservations team will activate your account for you. Related articles How do I log into the app? Why can't I see my booking in the app? Can I use the app if I have a FlexiPass or TravelPass? How do I book travel with the app? My usual Rewards number no longer works. What happened?