COVID-19 Travel Info
Answers to all your questions about staying safe while you travel, masks, travel restrictions and more.
- Do I have to wear a mask on board the bus?
- Do I need to be vaccinated to travel on InterCity bus services?
- I'm unvaccinated/I don’t want to confirm my vaccination status. Am I allowed to travel?
- Why are unvaccinated people allowed on the bus?
- Can I still travel if I'm feeling sick?
- What safety measures are you putting in place to ensure passengers are safe during Covid?
- Will there be social distancing on the bus?
- Are you cleaning your buses?
- Will there be hand sanitiser available on the bus?
- Why do you stop at cafes which don't allow unvaccinated people inside?
- I am exempt from wearing a mask. Do I need to have documentation to prove it?
- Can my child still travel if they haven’t been vaccinated? Do they have to wear a mask?
- My child is travelling as an unaccompanied minor and therefore is unvaccinated. Will they be seated away from other adult passengers?
- Do your buses have QR codes for me to scan?
- I’m booking a ticket for someone else, but I would like to use my InterCity Rewards account. Can they still travel if the ticket is under my name?
- My first name and surname are the same in the InterCity tracking/passenger app. Will this be an issue?
- What documents can I use to show that I am vaccinated?
- Do I have to be vaccinated to go inside your Auckland terminal?
- What happens if my trip is cancelled due to COVID-19 travel restrictions?
- I am booked on a tour to Milford Sound. Do I have to be vaccinated?
- I am travelling from Queenstown to Te Anau and back on an InterCity ticket. Do I have to be vaccinated?
- If I am booked on a tour to Milford Sound, and I am not vaccinated, can I get a full refund?