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  2. COVID-19 Travel Info

COVID-19 Travel Info

Answers to all your questions about staying safe while you travel, masks, travel restrictions and more.

  • Do I have to wear a mask on board the bus?
  • Do I need to be vaccinated to travel on InterCity bus services?
  • I'm unvaccinated/I don’t want to confirm my vaccination status. Am I allowed to travel?
  • Why are unvaccinated people allowed on the bus?
  • Can I still travel if I'm feeling sick?
  • What safety measures are you putting in place to ensure passengers are safe during Covid?
  • Will there be social distancing on the bus?
  • Are you cleaning your buses?
  • Will there be hand sanitiser available on the bus?
  • Why do you stop at cafes which don't allow unvaccinated people inside?
  • I am exempt from wearing a mask. Do I need to have documentation to prove it?
  • Can my child still travel if they haven’t been vaccinated? Do they have to wear a mask?
  • My child is travelling as an unaccompanied minor and therefore is unvaccinated. Will they be seated away from other adult passengers?
  • Do your buses have QR codes for me to scan?
  • I’m booking a ticket for someone else, but I would like to use my InterCity Rewards account. Can they still travel if the ticket is under my name?
  • My first name and surname are the same in the InterCity tracking/passenger app. Will this be an issue?
  • What documents can I use to show that I am vaccinated?
  • Do I have to be vaccinated to go inside your Auckland terminal?
  • What happens if my trip is cancelled due to COVID-19 travel restrictions?
  • I am booked on a tour to Milford Sound. Do I have to be vaccinated?
  • I am travelling from Queenstown to Te Anau and back on an InterCity ticket. Do I have to be vaccinated?
  • If I am booked on a tour to Milford Sound, and I am not vaccinated, can I get a full refund?
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