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InterCity Mobile App

Everything you need to know about using the InterCity passenger app.

  • Are you planning to add more features and functions to the app?
  • I can't log into the app because it says my account isn't active. What do I do?
  • Why can't I see my booking in the app?
  • What can I do with the InterCity app?
  • How do I book travel with the app?
  • Can I use the app if I do not have an InterCity account?
  • Can I use the app if I have a FlexiPass or TravelPass?
  • How do I use the app’s bus tracker function (Where’s My Bus)?
  • I want to book a student, infant, senior or backpacker fare on the app. What do I do?
  • How can I share my travel plans with friends and family?
  • What forms of payment can I use when booking with the app?
  • I made a booking with the app but I need to change it. What do I do?
  • How do I log into the app?
  • I forgot my InterCity account password. What do I do?
  • Something went wrong while I was using the app. What do I do?
  • Why does the app need to use my location info?
  • Can I install the app on more than one device?
  • My first name and surname are the same in the InterCity passenger app. How can I fix this?
  • What’s the black and white square on my boarding pass for?
  • Do I need to enable push notifications to use the app?
  • When I look in My Journey I can only see upcoming bookings. How do I see past bookings on the app?
  • I got notified that my bus stop has moved but Where’s My Bus shows the stop in the usual place. Which is correct?
  • I’m tracking my bus but it looks like it’s gone off its route. What’s going on?
  • How do I log out of the app?
  • Are my personal details stored in the app?
  • If someone gets hold of my phone or device, can they access my InterCity account?
  • I booked via the app and see two charges to my credit card.
  • I cancelled my ticket but there's still a charge showing in my account.
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