COVID-19 Travel Info
- Do I have to wear a mask on board the bus?
- Do I need to be vaccinated to travel on InterCity bus services?
- Why are unvaccinated people allowed on the bus?
- Can I still travel if I'm feeling sick?
- What safety measures are you putting in place to ensure passengers are safe during Covid?
- Will there be social distancing on the bus?
Booking Travel
- How do I pay for my booking via the InterCity website?
- Where can I see what services are currently running?
- Where is your Manukau bus stop?
- I'm seeing a message that your website isn't secure.
- Can I upgrade my booking from a standard seat to a GOLD seat?
- Can I request a specific GOLD seat?
During Travel
- Do your buses have charge points on board?
- When do I have to be at the bus stop?
- Do I need to show my ticket to board the bus?
- How can I tell if my bus is delayed?
- Do your buses have seatbelts?
- Can I request a specific seat?
Bags and Luggage
- Can I store my luggage at one of your bus stops?
- How much luggage can I take on the bus?
- How much carry-on luggage can I bring on board?
- Can I bring my bicycle on the bus?
- I left something on the bus. How do I report lost property?
- What can I bring in my luggage and what can't I bring?
InterCity Mobile App
- I can't log into the app because it says my account isn't active. What do I do?
- Why can't I see my booking in the app?
- What can I do with the InterCity app?
- How do I download the InterCity app? Do I have to buy it?
- How do I book travel with the app?
- Can I use the app if I do not have an InterCity account?
InterCity Rewards
FlexiPass
- What's the difference between FlexiPass and TravelPass?
- How do I book travel using my FlexiPass?
- Which services can I use with my pass?
- How do I book a tour using my FlexiPass?
- How do I buy more than one FlexiPass?
- I'm travelling with a friend. Can we use the same pass?